Return Policy

Contrast Market curates equipment from a select group of European manufacturers. Because each manufacturer sets its own terms for returns, damage claims, and warranty, our policy is built around one standard baseline - and our role as your advocate whenever a specific case falls outside it.

Standard Equipment

Unused, uninstalled equipment may be returned within 30 days of delivery.

• The unit must be in its original packaging and unused condition.
• Return shipping is the customer's responsibility, unless the return is due to shipping damage or an error on our part.
• A restocking or reboxing fee of 10% of purchase price may apply, depending on the unit and its packaging requirements.
• Once the returned equipment is inspected and confirmed undamaged, a credit is issued for the purchase price, less any applicable fees.

Return terms can vary by manufacturer. Where a specific brand's policy differs from the standard above, we will guide you through that process directly - our role is to advocate on your behalf, not to leave you managing multiple manufacturers' fine print on your own.

Custom and Installed Equipment

Custom-built saunas, wood selections, and any equipment installed on-site are not eligible for standard return. These units are built to specification and cannot be resold as new once fabricated or installed.

If an issue arises with a custom or installed unit, contact us. We handle these situations individually, working directly with the manufacturer to resolve defects, damage, or specification errors.

Shipping Damage and Missing Items

Inspect all shipments before signing for delivery. Note any visible damage, shortages, or packaging issues on the delivery paperwork before accepting.

If damage is discovered after delivery, contact us within 48 hours with photos, your order number, and a copy of the delivery receipt. Claims reported after this window may be more difficult to resolve with the carrier or manufacturer.

How to Start a Return

Contact your Contrast Market consultation lead or email [email protected] with your order number. We'll confirm the applicable policy for your equipment and manufacturer, and issue a Return Authorization if applicable.